:root{--primary-color: #1155cc;--primary-hover: #0e4aa3;--primary-light: #e3f2fd;--primary-light-bg: rgba(17, 85, 204, .05);--primary-button-color: #1155cc;--primary-button-hover: #0e4aa3;--primary-button-text-color: #ffffff;--bs-primary: #0d6efd;--bs-primary-hover: #0b5ed7;--bs-primary-light: rgba(13, 110, 253, .05);--accent-color: #1155cc;--success-color: #198754;--danger-color: #dc3545;--warning-color: #ffc107;--orange-color: #fd7e14;--info-color: #0dcaf0;--light-color: #f8f9fa;--dark-color: #212529;--border-color: #dee2e6;--text-muted: #6c757d;--bg-light: #f8f9fa;--bg-white: #ffffff;--bg-gray-100: #f5f5f5;--bg-gray-200: #f3f4f6;--gray-500: #6b7280;--gray-600: #4b5563;--gray-700: #374151;--gray-800: #2c3e50;--gray-border: #e0e0e0;--gray-border-light: #e5e7eb;--gray-border-muted: #e9ecef;--shadow-sm: 0 .125rem .25rem rgba(0, 0, 0, .075);--shadow: 0 .5rem 1rem rgba(0, 0, 0, .15);--border-radius: .375rem;--avatar-bg-color: #CFE2F3;--avatar-text-color: var(--primary-color);--avatar-size: 45px;--avatar-font-size: 18px}.btn-primary{--bs-btn-bg: var(--primary-button-color);--bs-btn-border-color: var(--primary-button-color);--bs-btn-color: var(--primary-button-text-color);--bs-btn-hover-bg: var(--primary-button-hover);--bs-btn-hover-border-color: var(--primary-button-hover);--bs-btn-hover-color: var(--primary-button-text-color);--bs-btn-active-bg: var(--primary-button-hover);--bs-btn-active-border-color: var(--primary-button-hover);--bs-btn-active-color: var(--primary-button-text-color);--bs-btn-disabled-bg: var(--primary-button-color);--bs-btn-disabled-border-color: var(--primary-button-color);--bs-btn-disabled-color: var(--primary-button-text-color)}.btn-outline-primary{--bs-btn-color: var(--primary-button-color);--bs-btn-border-color: var(--primary-button-color);--bs-btn-hover-bg: var(--primary-button-color);--bs-btn-hover-border-color: var(--primary-button-color);--bs-btn-active-bg: var(--primary-button-color);--bs-btn-active-border-color: var(--primary-button-color);--bs-btn-disabled-color: var(--primary-button-color);--bs-btn-disabled-border-color: var(--primary-button-color)}.form-check-input:checked{background-color:var(--primary-color);border-color:var(--primary-color)}.nav-pills{--bs-nav-pills-link-active-bg: var(--primary-color)}*{margin:0;padding:0;box-sizing:border-box}.ticket-closed{opacity:.5;position:relative;z-index:2}.row-dropdown-portal .dropdown-menu{display:block!important;position:static!important;opacity:1!important;z-index:auto!important}.row-dropdown-portal{position:fixed;top:var(--dropdown-top);left:var(--dropdown-left);right:var(--dropdown-right);z-index:2000;opacity:1}.dropdown-menu{opacity:1!important;background-color:#fff!important;z-index:1050!important}.dropdown-item{opacity:1!important;color:#212529!important}.dropdown-item:hover{background-color:#f8f9fa!important;color:#212529!important}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;background-color:var(--bg-light);color:var(--dark-color);line-height:1.6}#root{min-height:100vh}.page-title{font-size:1.8rem;margin-bottom:0}.alert{padding:8px;font-size:15px}.alert .btn-close{background-size:.75rem;opacity:.8;padding:.5rem}.alert .btn-close:hover{opacity:1}.alert-success .btn-close{opacity:.7}.alert-success .btn-close:hover{opacity:1;background-color:#0000001a;border-radius:.25rem}.avatar-circle{width:var(--avatar-size);height:var(--avatar-size);background-color:var(--avatar-bg-color);color:var(--avatar-text-color);font-size:var(--avatar-font-size);border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-weight:600;text-transform:uppercase;flex-shrink:0}.avatar-circle img{width:100%;height:100%;object-fit:cover;border-radius:50%}.avatar-circle.avatar-sm{width:32px;height:32px;font-size:13px}.avatar-circle.avatar-lg{width:60px;height:60px;font-size:28px}.avatar-circle.avatar-xl{width:80px;height:80px;font-size:24px}.avatar-circle.position-relative{position:relative}.text-primary{color:var(--primary-color)!important}.text-muted{color:var(--text-muted)!important}.badge{border-radius:4px!important}.badge-primary{background-color:var(--primary-color)!important}.badge-success{background-color:var(--success-color)!important}.badge-warning{background-color:var(--warning-color)!important;color:var(--dark-color)!important}.badge-danger{background-color:var(--danger-color)!important}.badge-info{background-color:var(--info-color)!important}.status-new,.status-open{background-color:var(--primary-color);color:#fff}.status-pending{background-color:var(--warning-color);color:var(--dark-color)}.status-resolved{background-color:var(--success-color);color:#fff}.status-closed{background-color:#6c757d;color:#fff}.state-badge-new{border:1px solid var(--success-color);color:var(--success-color);background-color:#e3f0ea}.state-badge-customer-replied{border:1px solid var(--primary-color);color:var(--primary-color);background-color:var(--primary-light)}.state-badge-agent-replied{border:1px solid #6c757d;color:#6c757d;background-color:#f0f0f0}.priority-low{color:var(--success-color)}.priority-medium{color:var(--warning-color)}.priority-high{color:var(--orange-color)}.priority-urgent{color:var(--danger-color)}.priority-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px}.priority-dot.low{background:#28a745}.priority-dot.medium{background:var(--warning-color)}.priority-dot.high{background:var(--orange-color)}.priority-dot.urgent{background:var(--danger-color)}.dropdown-menu-scroll{max-height:200px;overflow-y:auto}.dropdown-menu-scroll.z-1050{z-index:1050}.tag-input-container{min-height:38px}.tag-chip{background-color:#e9ecef;font-size:12px}.tag-chip-close{font-size:.65em;opacity:.5}.fs-9px{font-size:9px}.fs-10px{font-size:10px}.fs-11px{font-size:11px}.fs-12px{font-size:12px}.fs-13px{font-size:13px}.fs-14px{font-size:14px}.fs-06em{font-size:.6em}.fs-06rem{font-size:.6rem}.fs-07rem{font-size:.7rem}.fs-075rem{font-size:.75rem}.fs-08rem{font-size:.8rem}.fs-09rem{font-size:.9rem}.fs-095rem{font-size:.95rem}.fs-1rem{font-size:1rem}.fs-12rem{font-size:1.2rem}.fs-2rem{font-size:2rem}.fs-3rem{font-size:3rem}.fs-4rem{font-size:4rem}.spinner-3rem{width:3rem;height:3rem}.org-url-input-rounded-left{border-radius:.375rem 0 0 .375rem}.cursor-pointer{cursor:pointer}.hover-bg-light:hover{background-color:var(--bg-light)}.priority-status-btn{min-width:80px;font-size:12px}.multiselect-toggle{min-height:38px;cursor:pointer}.modal-backdrop-dim{background-color:#00000080}.tag-input{outline:none;background-color:transparent}.tag-input-empty{min-width:100%}.tag-input-filled{min-width:150px}.tag-input-14{font-size:14px}.dropdown-menu-scroll.z-1060{z-index:1060}.card{border:1px solid var(--border-color);border-radius:var(--border-radius);box-shadow:var(--shadow-sm);background-color:var(--bg-white)}.card-header{background-color:var(--bg-light);border-bottom:1px solid var(--border-color)}.table-responsive{overflow:visible!important}.table thead th{background-color:var(--primary-light)!important;padding:12px!important}.table td{padding:12px!important;font-size:14px}.dropdown-menu{position:absolute;z-index:1050}tr:last-child .dropdown-menu,tr:nth-last-child(2) .dropdown-menu{bottom:100%;top:auto!important}.dropdown-item.selected{background-color:#e3f2fd!important;position:relative}.dropdown-item.selected:after{content:"✓";font-family:Bootstrap Icons;position:absolute;right:1rem;color:var(--primary-color);font-weight:700}.dropdown-item.selected:hover{background-color:#d1e7fd!important}.dropdown-menu .dropdown-item{position:relative;padding-right:2.5rem}.form-control:focus{border-color:var(--primary-color);box-shadow:0 0 0 .2rem #1155cc40}.form-select:focus{border-color:var(--primary-color);box-shadow:0 0 0 .2rem #1155cc40}.search-input-container{transition:border-color .15s ease-in-out,box-shadow .15s ease-in-out}.search-input-container:focus-within{border-color:var(--primary-color)!important;box-shadow:0 0 0 .2rem #1155cc40}.search-input:focus{border-color:transparent!important;box-shadow:none!important}.input-group .form-control.is-valid{border-right:1px solid var(--success-color)}.input-group .form-control.is-invalid{border-right:1px solid var(--danger-color)}.breadcrumb{background-color:transparent;padding:0}.breadcrumb-item+.breadcrumb-item:before{content:">";color:#fff}.breadcrumb-item a{color:var(--primary-color);text-decoration:none}.breadcrumb-item a:hover{text-decoration:underline}.sidebar{position:fixed;height:100vh;width:250px;background-color:var(--bg-white);z-index:1000;border-right:1px solid var(--border-color);display:flex;flex-direction:column}.sidebar-header{padding:1rem 1.5rem;border-bottom:1px solid var(--border-color)}.sidebar-menu{padding:1rem 0;overflow-y:auto;scrollbar-width:none}.sidebar-menu::-webkit-scrollbar{display:none}.sidebar-menu .nav-link{color:var(--dark-color);padding:.5rem 1.5rem;border-radius:0;transition:all .3s ease;text-decoration:none;display:block}.sidebar-menu .nav-link:hover,.sidebar-menu .nav-link.active{background-color:var(--primary-light);color:var(--primary-color);text-decoration:none}.tooltip-inner{background-color:var(--primary-color);border-radius:.375rem;padding:.5rem .75rem;font-size:.875rem;font-weight:500;color:#fff}.tooltip .tooltip-arrow:before{border-color:transparent var(--primary-color) transparent transparent!important}.bs-tooltip-right .tooltip-arrow:before,.bs-tooltip-auto[data-popper-placement^=right] .tooltip-arrow:before{border-right-color:var(--primary-color)!important}.sidebar-account{border-top:1px solid var(--border-color);position:relative;overflow:visible!important}.sidebar-account .btn{border-color:var(--border-color)}.sidebar-account .dropdown{position:static}.sidebar-account .dropdown-menu{border:1px solid var(--border-color);box-shadow:0 .5rem 1rem #00000026;position:fixed!important;inset:auto auto 70px 10px!important;transform:none!important;z-index:1060!important;max-height:400px;overflow-y:auto;width:230px!important}.sidebar-collapsed .sidebar-account .dropdown-menu{width:auto!important;min-width:200px}.sidebar-expanded{width:210px;transition:width .3s ease}.sidebar-collapsed{width:70px;transition:width .3s ease}.sidebar-collapsed .nav-link{position:relative;padding:10px 14px;display:flex;justify-content:center;line-height:1}.sidebar-collapsed .nav-link i{margin-right:0!important;font-size:20px}.sidebar-collapsed .nav-link:hover:after{content:attr(title);position:absolute;left:100%;top:50%;transform:translateY(-50%);background:var(--dark-color);color:#fff;padding:.5rem;border-radius:.25rem;font-size:.75rem;white-space:nowrap;z-index:1000;margin-left:.5rem}.sidebar.show{transform:translate(0)}.main-content-normal{margin-left:210px;padding:20px;transition:margin-left .3s ease}.main-content-expanded{margin-left:70px;padding:20px;transition:margin-left .3s ease}.navsidebar-toggle-btn{width:25px;height:25px;display:flex;justify-content:center;align-items:center;position:absolute;right:-12px}.ticket-sidebar{border-left:none;border-top:1px solid var(--border-color)}.ticket-message{border-bottom:1px solid var(--border-color);padding:1.5rem}.ticket-message:last-child{border-bottom:none}.ticket-actions{background-color:var(--primary-light);padding:.75rem 1rem;border-radius:var(--border-radius);margin:1rem 0}.ticket-row:hover .hover-actions{opacity:1!important}.ticket-row{transition:background-color .2s ease;font-size:14px}.ticket-card{border-radius:5px}.ticket-closed .ticket-card-content{opacity:.5}.empty-state-container{min-height:300px}.empty-state-icon{font-size:4rem;color:#6c757d}.assignment-btn-fixed{min-width:140px;font-size:12px}.assignment-dropdown-toggle{min-width:140px;max-width:200px;font-size:12px}.assignment-dropdown-toggle-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.assignment-dropdown-menu{min-width:280px}.min-w-0{min-width:0}.inbox-customer-name{min-width:120px}.inbox-ticket-link{cursor:pointer;min-width:0;overflow:hidden}.inbox-subject-truncate{max-width:300px;flex-shrink:0}.inbox-tags-container{min-width:120px;max-width:200px}.inbox-tags-dropdown-menu{min-width:280px;max-height:400px;overflow-y:auto;z-index:1060;left:-120px}.ticket-table-col-checkbox{width:40px}.ticket-table-col-contact{width:150px}.ticket-table-col-group{width:140px}.ticket-table-col-agent{width:120px}.ticket-table-col-priority{width:90px}.ticket-table-col-status{width:80px}.ticket-table-col-actions{width:60px}.ticket-list-container{margin:0;padding:0}.ticket-list-layout{height:calc(100vh - 91px)}.ticket-views-sidebar{transition:width .3s ease;overflow-y:hidden;overflow-x:hidden}.ticket-views-sidebar.collapsed-sidebar{width:70px}.ticket-views-sidebar.expanded-sidebar{width:220px}.main-content-layout{min-height:inherit}.sort-dropdown-menu{min-width:160px}.pagination-btn{padding:2px 8px}.ticket-list-content{overflow-y:auto;overflow-x:hidden;height:100vh}.new-tickets-banner{position:fixed;top:75px;margin-top:5px;left:50%;transform:translate(-50%);z-index:999;width:auto;pointer-events:none}.new-tickets-banner-btn{pointer-events:auto;border-radius:999px;padding:6px 18px 6px 6px;box-shadow:0 2px 10px #0000002e;border:1px solid #e5e7eb;background-color:#fff;font-weight:600;font-size:14px;color:#1a1a1a}.new-tickets-banner-icon{width:26px;height:26px;border-radius:50%;background-color:var(--primary-color, #1155cc);color:#fff;display:flex;align-items:center;justify-content:center;font-size:13px;flex-shrink:0}.filters-panel{width:400px;display:flex;flex-direction:column;height:100%}.filters-content{overflow-y:auto;flex-grow:1}.tags-box{min-height:38px}.bulk-reply-from{cursor:not-allowed}.bulk-reply-editor-wrapper{background-color:#fff}.bulk-reply-editor-content{min-height:120px;outline:none}.toast-container-fixed{z-index:9999}.hover-actions{transition:opacity .2s ease}.message-actions{opacity:0;transition:opacity .3s ease}.ticket-message:hover .message-actions{opacity:1}.reply-box{background-color:var(--bg-light);border:1px solid var(--border-color);border-radius:var(--border-radius);padding:1rem;margin:1rem 0}.timeline{padding:16px}.timeline:before{content:"";position:absolute;left:.75rem;top:0;bottom:0;width:2px;background-color:var(--border-color)}.timeline-item{display:flex;gap:12px;margin-bottom:16px;position:relative}.timeline-item:before{content:"";position:absolute;left:-1.75rem;top:.5rem;width:8px;height:8px;border-radius:50%;background-color:var(--primary-color);border:2px solid var(--bg-white)}.timeline-icon{width:24px;height:24px;background:var(--bg-gray-200);border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}.timeline-icon i{font-size:10px;color:var(--gray-500)}.timeline-content{flex:1}.kuwaredesk-ticket-detail{background:var(--bg-gray-100);min-height:100vh;font-family:Poppins,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:13px;color:var(--gray-800)}.kuwaredesk-ticket-detail .ticket-header{background:var(--bg-white);border-bottom:1px solid var(--gray-border);padding:10px 20px;position:sticky;top:0;z-index:1000;box-shadow:0 2px 4px #00000014}.kuwaredesk-ticket-detail .ticket-content{padding:24px;font-size:14px;line-height:1.7;color:var(--gray-700);background:var(--bg-white)}.kuwaredesk-ticket-detail .ticket-sidebar{width:320px;background:var(--bg-light);overflow-y:auto;border-left:1px solid var(--gray-border-light);flex-shrink:0;height:100%}.kuwaredesk-ticket-detail .sidebar-section:first-child{border-top:none}.ticket-detail-page{background-color:#f5f5f5;height:calc(-40px + 100vh)}.ticket-detail-main{height:calc(100vh - var(--content-height-offset))}.ticket-content-panel{margin-right:0}.ticket-status-banner{border-radius:.375rem .375rem 0 0;border-bottom:1px solid rgba(0,0,0,.1)}.comment-avatar-wrapper{width:45px}.comment-meta-row{margin-bottom:5px;line-height:1.4}.comment-meta-text{font-size:14px}.comment-meta-timestamp{font-style:italic;font-size:12px}.comment-content{font-size:13px;line-height:1.6;color:#333}.attachment-card{cursor:pointer;transition:all .2s;min-width:200px;max-width:300px;position:relative}.attachment-card:hover{background-color:#e9ecef;border-color:var(--primary-color, #1155cc)}.attachment-card-icon{font-size:1.5rem;color:var(--primary-color, #1155cc)}.attachment-card-filename{font-size:.85rem;color:#212529}.attachment-card-filesize{font-size:.7rem;color:#6c757d}.attachment-card-download-icon{color:#6c757d;font-size:.9rem;cursor:pointer}.ticket-comment{border:0;box-shadow:none;border-radius:4px}.ticket-comment.customer-comment{background-color:#f4fafe}.ticket-comment.agent-comment{background-color:#f7f7f7}.comment-body{padding:15px}.avatar-circle.customer-avatar{background-color:#cfe2f3;color:var(--primary-color, #1155cc)}.avatar-circle.agent-avatar{background-color:#d9d9d9;color:#666}.nested-quote-text{color:#666;font-size:13px;line-height:1.6}.nested-quote-blockquote{border-left:2px solid #ccc;padding-left:10px;margin-left:0;margin-top:10px;margin-bottom:0}.reply-btn-reply{min-width:100px}.reply-btn-note{min-width:120px}.reply-btn-forward{min-width:110px}.ticket-properties-panel{width:300px;margin-left:0;margin-right:0}.right-sidebar-panel{transition:width .3s ease,min-width .3s ease}.right-sidebar-panel.right-sidebar-expanded{width:320px;min-width:320px;overflow:auto}.right-sidebar-panel.right-sidebar-collapsed{width:0;min-width:0;padding:0;margin:0;overflow:hidden}.fs-16px{font-size:16px}.customer-portal-page-bg{background-color:#f8f9fa}.customer-portal-header-banner{background-color:var(--primary-color, #1155cc);color:#fff;padding:24px 0}.customer-portal-header-icon{font-size:1.5rem}.customer-portal-header-title{color:#fff}.customer-portal-header-meta{color:#fffc;font-size:.9rem}.customer-portal-card{border:none}.customer-portal-avatar-col{width:40px}.customer-portal-avatar-circle{width:40px;height:40px;background-color:var(--primary-color, #1155cc);color:#fff;font-weight:700;font-size:14px;flex-shrink:0}.customer-portal-description{white-space:pre-wrap}.customer-portal-attachment-card{cursor:pointer;transition:all .2s;min-width:200px;position:relative}.customer-portal-attachment-card:hover{background-color:#e9ecef;border-color:var(--primary-color, #1155cc)}.customer-portal-comment-body{background-color:#f8f9fa}.customer-portal-attachment-filename{font-size:.9rem;color:#212529}.customer-portal-attachment-filesize{font-size:.75rem;color:#6c757d}.customer-portal-attachment-download-icon{color:#6c757d;cursor:pointer}.gmail-reply-container{z-index:1}.gmail-reply-container.reply-fullscreen{z-index:9999}.reply-collapsed-bar{cursor:pointer;min-height:56px}.reply-note-to-field{cursor:pointer;min-height:20px}.reply-field-label{min-width:30px}.reply-agent-dropdown{top:100%;left:0;right:0;z-index:1000;max-height:200px;overflow-y:auto;margin-top:4px}.reply-suggestions-dropdown{top:100%;left:30px;right:0;z-index:1000;max-height:200px;overflow-y:auto}.reply-editor-content{outline:none;line-height:1.6;text-align:left;direction:ltr;unicode-bidi:embed;min-height:200px}.reply-fullscreen .reply-editor-content{min-height:400px}.link-popover{top:var(--popover-top);left:var(--popover-left);z-index:20}.link-edit-input{width:220px}.thread-toggle-wrapper{cursor:pointer;transition:background-color .2s}.thread-toggle-wrapper:hover{background-color:#f0f0f0}.thread-toggle-btn{background-color:transparent}.thread-close-btn{background-color:transparent;display:none}.thread-toggle-wrapper:hover .thread-close-btn,.thread-close-btn.thread-close-btn-visible{display:inline-block}.thread-expanded-view{max-height:400px;overflow-y:auto}.reply-quote-blockquote{border-left:1px solid #ccc;padding-left:10px;margin-left:0;margin-top:4px;margin-bottom:0;color:#666}.reply-quote-html-content{font-family:inherit;font-size:13px;line-height:1.6;color:#666;word-break:break-word}.reply-quote-plain-content{white-space:pre-wrap;color:#666;font-size:13px}.loading-skeleton{background:linear-gradient(90deg,var(--bg-light) 25%,var(--gray-border-muted) 50%,var(--bg-light) 75%);background-size:200% 100%;animation:loading 1.5s infinite}@keyframes loading{0%{background-position:200% 0}to{background-position:-200% 0}}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.animate-spin{animation:spin 1s linear infinite}.chat-widget-launcher-wrapper{bottom:15px;right:20px;z-index:9999}.chat-widget-panel{bottom:90px;right:20px;width:380px;height:500px;background-color:var(--widget-panel-bg, white);border-radius:12px;box-shadow:0 8px 32px #0003;z-index:9998;display:flex;flex-direction:column;overflow:hidden}.chat-widget-contained{position:absolute}.chat-widget-fixed{position:fixed}.chat-widget-launcher-btn{width:auto;padding:12px 20px;border-radius:25px;background-color:var(--widget-primary);color:#fff;border:none;box-shadow:0 4px 12px #00000026;cursor:pointer;font-size:16px;font-weight:500;display:flex;align-items:center;justify-content:center;gap:6px;transition:transform .2s;font-family:-apple-system,BlinkMacSystemFont,Segoe 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